Steps before you hit the buy button
Here are some simple steps you can take to minimise anything going badly wrong with your purchase.
Always check the seller’s feedback – When searching on http://www.bidvista.com – this will be included as part of the search results and the feedback ratings will be highlighted in red indicating caution. A quicker way of viewing the last 5 feedbacks for a seller is to simply click on the “Details” button on the right for each listings.
Go through the feedback comments from other buyers and see if there are any complaints. If there are too many complaints, then it’s best to just avoid that seller altogether.
Once you are happy, click on the item link to go to eBay. We urge you to read the description and check the associated pictures carefully to make sure you are ordering the right item.
Check the postage and dispatch times. Many sellers offer recorded/special delivery at extra costs which will include a tracking number – might be worth going for that option if you are spending big amounts as it will allow you to have proof if there are any disputes. Also check the returns policy for the items (who pays the return postages – many sellers will leave that to the buyers).
If there are problems,
1. Contact the seller.
2. Explain the issue to the seller by being polite and giving the seller a chance to explain – it could just be a simple mistake.
3. If the items does not fit the description or is broken or damaged, then request a refund. Sellers will have a return policy that enables you to get a refund within a set period (normally 14 days) – make sure you returns are made within that time.
4. If everything fails, remember you are protected by eBay’s Money Back Guarantee – open a case immediately.
5. Only leave a negative feedback if your experience was really bad – this will come handy for other buyers. If the seller has resolved the issue then its good to leave a positive feedback.